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WHO WE ARE

Market Force Information® (Market Force) provides location-level customer experience management solutions to protect your brand's reputation, delight customers, and make more money. Founded in 2005, we continue to grow our global presence with offices in the United States, Canada, United Kingdom, France and Spain. We are proud to serve over 250 clients ranging from the Fortune 10 brands to emerging brands with high growth potential. Our clients' success is our own, and with that comes a deep commitment to helping our clients optimize growth for every location.  

Market Force operates at scale across the globe. Each month, we:

• Complete over 100,000 mystery shops

• Collect, process, and analyze millions of employee and customer experience surveys

• Manage over a hundred thousand inbound calls to our contact center

• Host over 1 million user logins on our KnowledgeForce® reporting platform

Our multi-location solutions provide a robust framework for measuring and improving operational excellence, customer experience, and your financial KPI's. 

• Measurement channels: mystery shopping, customer experience surveys, contact center calls, social media, employee engagement surveys

• KnowledgeForce® technology platform and Eyes:OnTM mobile app 

• Predictive Analytics to determine what matters most and the ROI for investing in improvements

• Market Research services (e.g., customer segmentation, Attitude Trial and Usage studies, custom research projects)

• Strategic Advisory Services to design and implement effective measurement systems and improve performance